jio88's Privacy Policy
Your personal information matters greatly to us. jio88 is committed to keeping every piece of your data completely secure.
Introduction & Scope
jio88 ("we", "us", or "the platform") operates a safe and reliable online casino and sports betting service for players in Bangladesh. This privacy policy ("policy") describes what types of personal information we collect, how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your data.
This policy applies to all services, websites, mobile versions, and related digital platforms of jio88.lat. By registering or using any service on our platform, you accept the terms of this policy.
This policy may be updated at any time. When changes are made, the updated policy will be published on this page, and for significant changes we will notify you by email. We encourage you to review this policy regularly.
Information We Collect
We collect only the information necessary to provide our services, verify identity, and ensure security. The categories of information collected are described below:
2.1 Identity Information
When you register an account, we collect your full name, date of birth, nationality, and details from a government-issued ID (such as a national ID card or passport). This information is used solely for identity verification and legal compliance purposes.
2.2 Contact Information
Your email address and mobile number (linked to bKash, Nagad, or Rocket) are collected. This information is used for account verification, payment processing, and customer support.
2.3 Financial Information
To process deposits and withdrawals, we store mobile banking account numbers (bKash, Nagad, Rocket) and transaction history. Full bank account details or card numbers are not stored on our servers.
2.4 Technical Information
We automatically collect your IP address, browser type and version, operating system, device identifier, session duration, and cookie data. This information is used to improve the security and performance of the platform.
2.5 Gaming Activity Information
We store your betting history, game preferences, win/loss records, and bonus usage data. This information is used for responsible gaming management, improving your experience, and fraud prevention.
Purpose of Data Use
jio88 uses your personal information for the following legitimate purposes:
Service Delivery: Creating and managing accounts, processing deposits and withdrawals, and ensuring betting services are available.
Identity Verification: Conducting Know Your Customer (KYC) processes and ensuring age verification (service available to users aged 21+ only).
Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other fraudulent activities.
Customer Support: Resolving your complaints and questions via live chat or email.
Experience Improvement: Personalizing the platform experience according to your preferences and informing you of relevant bonus offers.
Responsible Gaming: Monitoring your gaming behavior and taking precautionary measures when needed.
Legal Compliance: Storing and disclosing information as required to comply with applicable laws and regulations.
Sharing Information with Third Parties
jio88 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
The minimum necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete transactions. These services operate under their own privacy policies.
4.2 Technology Service Providers
Only the information required to operate the service is shared with selected technology partners for game software (such as providers like Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt) and platform operations. These partners are bound by strict confidentiality agreements with us.
4.3 Legal Obligations
Information may be disclosed to comply with a lawful order from a court or competent authority, to assist in investigations of fraud or money laundering, or when necessary to protect our legal rights or those of a third party. In such cases, we provide only the minimum necessary information.
4.4 Business Transfers
If the ownership or operation of the platform changes for any reason, user data may form part of the transferred assets. In that event, we will notify you in advance.
Data Security Measures
The security of your information is our top priority. jio88 employs the following technical and organizational measures to protect your data:
SSL Encryption: All data transferred between our platform and servers is protected by 256-bit SSL encryption, equivalent to the standards used in modern banking.
Password Hashing: Your password is never stored in plain text; we use industry-standard cryptographic hashing methods.
Two-Factor Authentication: We offer two-step verification as an additional security layer for your account.
Secure Data Centers: All data is stored on secure, protected servers with strictly controlled access.
Staff Training: Our team members receive regular data protection training and cannot access personal information beyond what is required for their role.
Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
Cookies & Tracking Technologies
jio88 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve website functionality.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They maintain your login session, keep security features active, and facilitate smooth payment processing. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your language preference and login details, and to provide a personalized experience. You can manage them through your browser settings if you wish.
6.3 Analytical Cookies
We conduct anonymous traffic analysis to understand how the platform is used and to improve our services. This data cannot be used to identify you personally.
Data Retention Period
We retain your personal information only for as long as necessary or legally required:
- Account Information: For as long as your account is active, and for the legally required retention period after it is closed.
- Financial Transaction Records: For the period specified by applicable financial regulations.
- Customer Support Communications: For the period necessary to resolve complaints and maintain service quality.
- Technical Logs: For a limited period for security monitoring and troubleshooting.
Once the retention period expires, we securely delete or anonymize your information so that you can no longer be identified from it.
Your Rights
As a user of jio88, you have the following rights regarding your personal information:
8.1 Right of Access
You may request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.
8.2 Right to Rectification
If any information stored in your account is inaccurate or incomplete, you can contact our support team to have it corrected.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it is necessary to retain the information for the specified period.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Please contact our support team to submit such a request.
8.5 Right to Data Portability
You may request that the information related to your account be provided in a structured, machine-readable format.
To exercise any of the above rights, contact our customer support team via 24/7 live chat or by email.
Protection of Minors
jio88 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors or grant them access to the platform.
We operate an age verification process during registration. If we become aware that information from a minor has been collected unintentionally, we will immediately close that account and delete the associated data.
International Data Transfers
Our servers and technology partners may operate in various countries, which means your data may be transferred internationally. For any such transfer, we ensure that:
- The receiving party maintains an equivalent level of protection to that described in this policy.
- Data transfer agreements include strict confidentiality and security terms.
- Transferred data is used solely for the purpose of providing the specified service.
Policy Changes
This privacy policy may be updated from time to time due to business changes, technological developments, or legal requirements. For any significant changes:
- The updated policy will be published on this page with the effective date noted.
- A notification will be sent to your registered email address for important changes.
- Continued use of the platform after any changes will be considered your acceptance of the revised policy.
We advise you to review this policy regularly so that you remain informed of the latest information.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Privacy-Related Contact
Email: [email protected]
24/7 live chat support — available in both Bengali and English.
We will do our best to respond to your request as quickly as possible. For privacy-related requests, please write "Privacy Request" in the email subject line.
Start Playing Safely
jio88 places the highest importance on your privacy and security. Enjoy our platform knowing that your information is fully protected.